Outcome Management Services

Strategic Planning and Performance Management

Stellar Associates are experts in performance and outcome-based management. We are intimately familiar with the challenges of developing outcome measures and performance management systems. We can help you develop outcome measures that show the public and stakeholders what results they can expect and help your managers focus on achieving them.

We understand it may be difficult to define outcomes in certain areas. If lack of appropriate data is a problem, outcome information can be misinterpreted and misused by stakeholders. Stellar Associates has developed strategies for meeting these challenges. These strategies keep the momentum going while providing a period for learning and building outcome-based systems.

We not only help organizations clarify their goals and objectives, we help simplify the metrics that tell the story. We know how easy it is for an organization to get lost in their performance measures. Our aim is to simplify those metrics so they illuminate, instead of complicate, true performance.

Dashboard Design

We believe that simplicity and elegance are needed for performance management. Stellar Associates’ consultants work closely with our clients to define not only performance metrics, but how they should be displayed and interpreted. Graphics and illustrations are used to simplify complex organizational factors which affect performance. Managers receive tailored dashboard reports that illustrate key performance indicators which can be used to quickly spot shortcomings and identify where management attention is needed. You are able to see at a glance how you are doing, and where action is required to enhance performance.

Program Assessment and Process Improvements

You can count on Stellar Associates to give you specific business process improvement recommendations that improve performance. Stellar Associates brings a fresh, unbiased and creative perspective to program and business managers. Sometimes the managers know the answers to their performance improvement questions, but need external validation. Other times, managers are so close to a process they can’t look at it objectively, so they look to Stellar Associates for that outside assessment.

Stellar Associates’ business transformation approach and supporting tools have consistently achieved highly effective results for our clients. This success is a result of our emphasis on collaborative, iterative processes and ongoing stakeholder feedback built into the overall design. We encourage business change champions and sound project management. Stellar Associates provides mentoring and coaching to make your effort successful and enduring. Our methodology supports your efforts to manage change as it occurs and once the change is implemented we will help the team evaluate the results.

Change Management

Change is difficult. Change involves uncertainty. Change involves letting go of comfortable past practices. Change involves learning different behaviors and practices.  All of this creates anxiety. Economic pressures throw many organizations into a cauldron of seemingly unending changes. Yet, change often produces the opportunity for organizations to jettison past practices which have outlived their usefulness. Many organizations are thriving on change and are taking full advantage of the opportunities this presents for improving organizational performance.

Stellar Associates has a distinguished record of helping organizations introduce changes in service delivery methods, policies, procedures, and systems. Promised performance improvements can only be achieved if change is managed effectively. We work closely with managers, staff, and stakeholders to understand the “what is” so that the “to be” can be successfully implemented. Specific change management strategies are developed and monitored to ensure that the intended benefits are achieved.

Executive Sponsor Coaching

Information technology management decisions have become an additional responsibility for most executives. Keeping up with the latest technology trends and issues is a time consuming task that can overwhelm the most tech savvy executives. Stellar Associates can help.

We understand the business issues facing executives and how to communicate on an executive level. We understand and focus on the big picture while translating it into the detail required for project management. We talk technical jargon with technicians and translate their issues into business terms that executives can understand and act upon. Our financial management experience and expertise, combined with sensitivity to business needs and knowledge of technology management requirements can help you answer the broadest questions.

  • How should we evaluate the options, prioritize our needs, and fund new strategies and projects?
  • How can I sift through all this technical jargon and financial data and figure out what I should be doing?
  • How do I know if the new system and my organization are ready to implement this new system?

Stellar Associates helps executives make informed decisions and serves as liaisons to technical staff. We can offer sage advice because of our appreciation for positions at various levels, and our management experience, credibility, and technical expertise.