Melanie Roberts is a principal and co-founder of Stellar Associates, LLC. She has been a management consultant since 2008 and brings over 30 years of state of Washington government experience. She has thorough knowledge of government, legislative, budget, accounting, performance management, information technology, and personnel processes.
Prior to her consulting career, Melanie was in senior leadership and analyst roles and a member of the executive management teams of several state agencies. In her roles as a budget professional at various state government agencies (including the Office of Financial Management), and as a management consultant, she has worked with managers and staff to design chart of accounts, develop cost allocation methodologies, perform program assessments, develop financial and performance management tools and reporting processes, and conduct workload studies and financial modeling to identify the true cost of lines of services. She has been involved in Washington State Government’s progression in performance management practices over the last two decades and was instrumental in getting performance management systems established in the Departments of Labor and Industries, Corrections, Employment Security, Health, and Social and Health Services.
With over eight years of consulting experience, Melanie is an expert level consultant and has provided services to many state and local agencies including quality assurance services for seven Level 3 technology projects. Her areas of expertise include strategic planning, organizational assessments, program audits and studies, financial modeling, policy analysis, workload analysis, performance management, and information technology quality assurance.
Melanie is adept at finding creative solutions to complex business problems. Her ability to do detailed analysis while not losing sight of the big picture is evident as she focuses on helping leaders and teams succeed. She graduated from the Evergreen State College with Bachelor of Arts Degree and has attended numerous graduate level courses.
Heidi Brownell is a principal of Stellar Associates, LLC. She has nineteen years of leadership experience building teams and driving business performance improvements for a mix of public and private sector initiatives. Since 2004 she has worked on major initiatives at some of the state’s most large and/or visible agencies (DSHS, DOC, WaTech, OFM) where she has been aligning agency business and technology transformations for a variety of Governor’s strategic programs.
Heidi draws upon communication and collaboration skills to translate complex issues into simple solutions. She leverages authenticity and transparency when responding to mission critical issues. When creating teams, she creates “build-in early” as opposed to gaining buy-in later. She fundamentally believes in the value of timely and excellent customer service and the promise to be friendly and helpful every time.
Heidi has had responsibility for managing priorities and resources across multiple initiatives within and across organizations. As a person responsible for tracking and reporting on the portfolio of strategic enterprise initiatives at WaTech, she worked closely with leaders juggling competing priorities to support the agency’s core vision, mission, and values. She has successfully led teams in a variety of settings to manage daily operations within revenue and budget constraints. She has also worked with teams to plan, prioritize, and implement significant changes which fulfilled identified requirements and met performance measures.
Heidi’s professional successes (PMI Project of the Year Award, recognition from Governor Christine Gregoire) would not have been possible without an ability to work within a team and exceptional interpersonal and communication skills, building credible and trusted relationships within diverse communities.
April Potts is a principal of Stellar Associates, LLC. With 25 years of public service experience, Ms. Potts spent 18 of those years leading program and system reform. Her projects crossed divisional boundaries, providing structure and transparency for project teams, leadership, and stakeholders.
For most of Ms. Potts career, she has assessed operational policies and practices, identified performance gaps related to service delivery and program management, and determined solutions to address program deficiencies and to improve service delivery. Serving on agency leadership teams, Ms. Potts conducted reviews of strategic objectives and led the redesign of strategic planning. Working with executive leadership and stakeholders, Ms. Potts redesign efforts included adoption of new performance measurements and alignment with federal outcomes.
Ms. Potts has provided baseline, on-going, and post implementation quality assurance assessments for both business programs and information technology projects. Using specific methodology, Ms. Potts assessed current project conditions against established criteria, identifying any gaps as well as root cause. As a member of the executive management team, Ms. Potts had responsibility for statewide plans for quality assurance activities and continuous process improvements.